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Support

Official support channels and response guidelines.

İngilizce Hali

Effective Date: March 1, 2026

Last Updated: March 1, 2026

1. Support Channels

  • Website: https://bimakas.com/
  • Instagram: https://www.instagram.com/bimakas.app/
  • Email: info@bimakas.com

Note: You can replace the email address with your officially active support address.

2. What Can You Get Support For?

  • Account signup/login issues
  • Creating, updating, canceling appointments
  • Payment, refund, and wallet operations
  • Barber profile, document, and media uploads
  • Technical issues (app not opening, transaction not completing, etc.)
  • Security and abuse reports

3. Information to Include in a Support Request

For faster resolution:

  • Account email or phone number
  • Device model and operating system version
  • App version
  • Time/screen of the error (screenshot if available)
  • Related appointment number (if available)

4. Average Response Times

  • General requests: 24-48 hours
  • Payment/refund requests: 3-10 business days (depending on bank processing)
  • Security-priority requests: Reviewed with priority

5. Urgent Cases and Security

If you suspect unauthorized use of your account:

  1. Change your password.
  2. End all active sessions from within the app (if available).
  3. Contact us via support channels with the subject line "URGENT - ACCOUNT SECURITY".

6. Disputes and Formal Application

For issues not resolved through support, your formal legal remedies under applicable law are reserved.

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Türkçe Hali

Yururluk Tarihi: 1 Mart 2026

Son Guncelleme: 1 Mart 2026

1. Destek Kanallari

  • Web sitesi: https://bimakas.com/
  • Instagram: https://www.instagram.com/bimakas.app/
  • E-posta: info@bimakas.com

Not: E-posta adresini aktif kullandiginiz resmi destek adresi ile degistirebilirsiniz.

2. Hangi Konularda Destek Alabilirsiniz?

  • Hesap acma/giris sorunlari
  • Randevu olusturma, guncelleme, iptal
  • Odeme, iade ve cuzdan islemleri
  • Berber profili, belge ve gorsel yukleme
  • Teknik hatalar (uygulama acilmiyor, islem tamamlanmiyor vb.)
  • Guvenlik ve kotuye kullanim bildirimleri

3. Destek Talebi Acarken Gondermeniz Gereken Bilgiler

Sorunun hizli cozulmesi icin:

  • Hesap e-postasi veya telefon numarasi
  • Cihaz modeli ve isletim sistemi surumu
  • Uygulama surumu
  • Hatanin ekrani/saati (varsa ekran goruntusu)
  • Ilgili randevu numarasi (varsa)

4. Ortalama Donus Sureleri

  • Genel talepler: 24-48 saat
  • Odeme/iade talepleri: 3-10 is gunu (banka surecine bagli)
  • Guvenlik oncelikli talepler: Oncelikli sirada incelenir

5. Acil Durumlar ve Guvenlik

Hesabinizin izinsiz kullanildigini dusunuyorsaniz:

  1. Sifrenizi degistirin.
  2. Uygulama icinde tum aktif oturumlari sonlandirin (varsa).
  3. Destek kanallarindan "ACIL - HESAP GUVENLIGI" basligi ile bize ulasin.

6. Uyumazlik ve Resmi Basvuru

Destek sureci sonunda cozulmeyen konularda, yururlukteki mevzuat kapsaminda resmi basvuru yollariniz saklidir.