FAQ
Frequently asked questions about BiMakas services.
İngilizce Hali
Effective Date: March 1, 2026
Last Updated: March 1, 2026
1. How does the app work?
BiMakas is a digital booking platform that connects users who need barber and beauty services with professionals and independent service providers on the platform. Users choose a service, set date/time, and create a booking by paying through the app.
2. Who provides the service?
Services are provided:
- By experts within the platform team, or
- By independent service providers registered on the platform.
The provider type is indicated on the related profile page.
3. How do I make a payment?
Payments are made through the secure payment infrastructure in the app. Cash payment may only be available if explicitly enabled in the relevant flow/rules.
4. Does the platform charge a commission?
Yes. The platform may charge a service fee/commission on completed bookings. Current pricing and deduction models are defined in in-app pricing rules.
5. Can I cancel a booking?
Yes. Cancellation window and refund rate may vary depending on the remaining time before the appointment. For cancellations made less than 24 hours before the service time, no refund or limited refund may apply.
6. How long does the refund process take?
Approved refunds are reflected to the card/bank account in approximately 3-10 business days, depending on the bank.
7. Will there be a subscription model?
BiMakas may offer subscription/recurring care models in certain service categories. In such case, terms will be announced separately.
8. What if I am not satisfied with the service?
In case of dissatisfaction, you can open a support request within 24 hours. The request is reviewed and appropriate actions are taken.
9. Can I contact the provider outside the app?
For security and quality standards, off-platform payment/service transactions are not recommended. Such transactions may affect platform guarantees and support coverage.
10. Is my personal data safe?
Your personal data is protected under applicable laws (including KVKK). See `PRIVACY_POLICY.md` for details.
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Türkçe Hali
Yururluk Tarihi: 1 Mart 2026
Son Guncelleme: 1 Mart 2026
1. Uygulama nasil calisir?
BiMakas, kuafor ve guzellik bakim hizmeti almak isteyen kullanicilari platform bunyesindeki uzmanlar ve bagimsiz hizmet saglayicilarla bulusturan dijital rezervasyon platformudur. Kullanici hizmet secer, tarih/saat belirler ve uygulama uzerinden odeme yaparak rezervasyon olusturur.
2. Hizmeti kim sunmaktadir?
Hizmetler:
- Platform bunyesindeki uzman ekip tarafindan, veya
- Platforma kayitli bagimsiz hizmet saglayicilar tarafindan sunulur.
Saglayici tipi ilgili profil sayfasinda belirtilir.
3. Odemeyi nasil yapiyorum?
Odemeler uygulama icindeki guvenli odeme altyapisi uzerinden yapilir. Nakit odeme secenegi sadece ilgili akis/kurallarda acik ise kullanilabilir.
4. Platform komisyon aliyor mu?
Evet. Platform, gerceklesen rezervasyonlar uzerinden belirli bir hizmet bedeli/komisyon alabilir. Guncel fiyatlandirma ve kesinti modeli uygulama ici fiyatlama kurallarinda belirtilir.
5. Rezervasyonu iptal edebilir miyim?
Evet. Iptal sure ve iade orani randevu saatine kalan sureye gore degisebilir. Hizmet saatine 24 saatten az sure kala yapilan iptallerde iade yapilmamasi veya kisitli iade uygulanmasi mumkundur.
6. Iade sureci ne kadar surer?
Onaylanan iadeler, bankaya bagli olarak ortalama 3-10 is gunu icinde karta/banka hesabina yansir.
7. Abonelik sistemi olacak mi?
BiMakas, belirli hizmet kategorilerinde abonelik/duzenli bakim modelleri sunabilir. Bu durumda kosullar ayrica duyurulur.
8. Hizmetten memnun kalmazsam ne olur?
Memnuniyetsizlik durumunda 24 saat icinde destek talebi olusturabilirsiniz. Talep incelenir ve uygun aksiyonlar uygulanir.
9. Hizmet saglayici ile uygulama disi iletisim kurabilir miyim?
Guvenlik ve kalite standartlari nedeniyle uygulama disi odeme/hizmet islemleri onerilmez. Bu tip islemler, platform guvencelerini ve destek kapsamini etkileyebilir.
10. Kisisel verilerim guvende mi?
Kisisel verileriniz ilgili mevzuat (KVKK dahil) kapsaminda korunur. Detaylar icin `PRIVACY_POLICY.md` dokumanina bakiniz.