Cancellation and Refund Policy
Rules for booking cancellations and refund processing.
İngilizce Hali
Effective Date: March 1, 2026
Last Updated: March 1, 2026
1. Scope
This policy defines cancellation, refund, and reimbursement processes for appointments created through BiMakas.
2. User-Initiated Cancellation
- Users can submit a cancellation request through the app before the appointment time.
- The refund rate may vary depending on the remaining time before the appointment.
- For cancellations made less than 24 hours before the appointment, refunds may be partially or fully denied.
3. Provider-Initiated Cancellation
In cancellations caused by the provider, if payment has been collected, the refund process is initiated with priority.
4. Technical or System-Related Cancellations
For transactions that cannot be completed due to technical reasons, the case is reviewed; refunds are applied when required.
5. Refund Method and Timeline
- Refunds are processed using the same method as the original payment.
- Approved refunds may take approximately 3-10 business days to appear on the card/bank account, depending on the bank.
6. Cash Payment Scenarios
For appointments with cash payment options, depending on the nature of the refund flow, field collection/cancellation records may be used instead of in-app refunds.
7. Objections and Support
To object to a refund/cancellation decision or request a status check:
- Email: info@bimakas.com
- Web: https://bimakas.com/
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Türkçe Hali
Yururluk Tarihi: 1 Mart 2026
Son Guncelleme: 1 Mart 2026
1. Kapsam
Bu politika, BiMakas uzerinden olusturulan randevularin iptal, iade ve odeme iade sureclerini tanimlar.
2. Kullanici Tarafli Iptal
- Kullanici, randevu saatinden once uygulama uzerinden iptal talebi olusturabilir.
- Iade orani, randevuya kalan sureye gore degisebilir.
- Randevu saatine 24 saatten az kala yapilan iptallerde iade kismen veya tamamen reddedilebilir.
3. Berber/Saglayici Kaynakli Iptal
Saglayici kaynakli iptal durumunda, odeme alinmis ise iade sureci oncelikli baslatilir.
4. Teknik veya Sistemsel Iptaller
Teknik nedenlerle tamamlanamayan islemlerde durum incelemesi yapilir; gerekli ise iade uygulanir.
5. Iade Yontemi ve Suresi
- Iadeler, odemenin yapildigi yonteme uygun sekilde gerceklestirilir.
- Onaylanan iadelerin karta/banka hesabina yansimasi bankaya gore degiserek ortalama 3-10 is gunu surebilir.
6. Nakit Odeme Senaryolari
Nakit odeme secenekli randevularda iade akisinin niteligine gore uygulama ici iade yerine sahada tahsilat/iptal kayitlari esas alinabilir.
7. Itiraz ve Destek
Iade/iptal kararina itiraz etmek veya durum sorgulamak icin:
- E-posta: info@bimakas.com
- Web: https://bimakas.com/